Terms of Use

1. Our services

Montaire Collection provides property management, short-stay accommodation, a property and service-provider directory, and related tools. Descriptions, photos and prices are provided in good faith and may change without notice.

2. Using the platform

• You must provide accurate information and be at least 18 years old.
• You must not use automated tools to submit forms, scrape content, or disrupt the service.
• You must not post unlawful, misleading, abusive or infringing content.

3. Listings and providers

Owners and providers are responsible for the accuracy of their listings and for the services they deliver. We review submissions and may remove or refuse content at our discretion. A "Verified" badge means we completed our checks at that time; it is not a guarantee of future performance. You should always verify people and properties yourself — see our safety guidance.

4. Bookings, inquiries and payments

An inquiry or callback request is not a confirmed booking. Bookings and payments are governed by the written terms agreed with Montaire Collection or the relevant owner or provider. Do not pay anyone you have not verified.

5. Reviews

Reviews must reflect genuine experiences. We may moderate, decline or remove reviews that are false, abusive or unrelated.

6. Intellectual property

The site design, logo, text and software are owned by or licensed to us. You keep ownership of content you submit but grant us a licence to display it in connection with the service.

7. Third-party links

We are not responsible for third-party websites or services linked from our platform.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from dealings between users, owners and providers. Nothing limits liability that cannot be limited by law.

9. Privacy

Our Privacy Policy explains how we handle personal data.

10. Changes and governing law

We may update these terms; continued use means you accept the changes. These terms are governed by the laws of Kenya.

11. Contact

Questions? Visit our Support page.