Trust & Safety

Safety Starts With Verification

We use moderation, contact protection and reporting to keep the platform trustworthy — but you should always verify people, homes and services before you pay anything.

Less noise, better intent

Contact unlocks and callback requests keep conversations focused and cut down on spam.

Clear ways to flag problems

Report listings, providers, users and messages that seem suspicious, misleading or incomplete.

Context before you commit

Compare photos, prices, locations and reviews before any visit, payment or booking.

Your safety checklist

Keep conversations in the platform

Use the in-site contact forms, callback requests and official channels listed on our pages. Be wary of anyone who rushes you to move to a private chat or pay immediately.

Inspect before you pay

Visit the home in person (or ask a trusted person to) before paying any deposit or rent. Confirm the person showing it is the owner or an authorised agent, and ask for the lease or booking terms in writing.

Verify service providers

Confirm the provider's identity, scope of work and price before work starts. Prefer providers with a Verified badge and genuine reviews, and agree payment milestones for larger jobs.

Pay safely

Never send money to someone you have not verified. Use traceable methods, get receipts, and be cautious of prices that look too good to be true.

Protect your personal details

Share only what is needed. Do not send ID documents, passwords or one-time codes to anyone outside a trusted workflow.

Report anything that feels off

If a listing, provider or message seems fraudulent or abusive, report it. Our team reviews every report. Make a report.

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