Legal

Privacy Policy

Last updated 10 November 2026. We respect your privacy and handle personal data in line with Kenya's Data Protection Act, 2019.

1. Who we are

Montaire Collection ("we", "us") operates this website and the Montaire mobile app. We are the data controller for personal data collected through them. Contact: info@montairecollection.com.

2. Data we collect

  • Details you give us: name, email, phone number, company, location and messages submitted through inquiry, consultation, callback, partner, listing, provider and report forms, and newsletter sign-ups.
  • Provider and listing information: business details, photos and descriptions you submit for publication.
  • Usage data: pages visited, device and browser type and approximate location, collected through cookies and analytics tools such as Google Analytics when enabled.
  • Security data: IP address and request metadata used to prevent spam and abuse.

3. How we use it

  • To respond to inquiries, arrange callbacks, bookings and consultations.
  • To review and publish listings and provider profiles.
  • To send newsletters you subscribed to (you can unsubscribe at any time).
  • To keep the platform safe, investigate reports and prevent fraud and spam.
  • To improve the website and app.

4. Legal basis

We process data with your consent, to perform a request you make, to meet legal obligations and for our legitimate interests in running and securing the service.

5. Sharing

We do not sell personal data. We share it only with service providers who help us run the platform (hosting, email, analytics), with listed providers or owners when you ask to be contacted, and with authorities where the law requires.

6. Retention

We keep data only as long as needed for the purposes above or as the law requires, then delete or anonymise it.

7. Your rights

You may request access, correction, objection, portability and deletion of your personal data. To have your data erased, use our Delete My Data page; eligible data is deleted or anonymised within 30 days of verification. You may also complain to the Office of the Data Protection Commissioner.

8. Security

We use encryption in transit, access controls and anti-abuse protections. No system is perfectly secure, so please also follow our safety guidance.

9. Cookies & the mobile app

We use essential cookies for security and sessions, and optional analytics cookies. The mobile app loads this website inside a secure container and may store cached pages on your device so it can open offline.

10. Children

Our services are not directed at children under 18, and we do not knowingly collect their data.

11. Changes

We may update this policy and will change the date above when we do.

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