Frequently Asked Questions
Everything about finding homes, listing properties, local providers and our tools.
Finding a home
How do I search for a home?
Use Explore to search by location and listing type, or browse all properties with price, bedroom and sorting filters.
How do I contact an owner or request a viewing?
Open a property and send an inquiry, request a callback, or — once you have a free account — message the owner directly and keep every reply in one conversation.
Can I compare homes or search near my work?
Yes. Tap Compare on up to three homes to see them side by side, save homes with the heart, and use Near me or a saved place (work, school) to find homes within a distance.
Are the listings verified?
We review every submission before publishing. Verified badges mean we completed identity and scope checks, but you should still inspect in person before paying — see our safety guidance.
Listing a property
How do I list my property?
Create a free account and open your owner dashboard: add photos, pricing and a map pin. Our team reviews each new listing before it goes live, and you'll see leads scored by how serious they are.
Can Montaire manage my property for me?
Yes — from styling and pricing to guest support, housekeeping and reporting. See our owner services.
What does listing cost?
Submitting a property for review is free. Management fees, if you choose full management, are explained transparently during your consultation.
Local service providers
How do I list my service?
Create an account and open your provider dashboard: describe what you handle, add priced packages, drop a pin where you work and submit documents to earn the Verified badge.
How do I contact a provider?
Open their profile and unlock contact details by entering your name and phone number, or request a callback.
How are providers rated?
Customers can leave reviews, which appear once approved by our team.
PMS & the mobile app
What is the Property Management System?
A platform for rent collection, M-Pesa reconciliation, maintenance, team roles and reporting. Open your workspace.
How do I get the app?
Visit Get the App. You can install Montaire to your home screen directly from your browser, or use the store links when available.
Does the app work offline?
Pages you have already opened stay available without signal, and fresh content loads when you reconnect.
Privacy & safety
How do I report a suspicious listing or provider?
Use the Report button on any listing or provider, or visit the report page.
How do I delete my data?
Use Delete My Data, verify by email, and eligible data is erased or anonymised within 30 days.
